Knowledge Systems Executive

2021-12-10 14:53:102022-02-07 Glen Recruitment
Job Type Permanent Full Time
Location London
Area London, UK London UK London
Sector Knowledge ManagementInformation ManagementWeb and Content Management
Salary Excellent salary plus benefits
Start Date Immediate
Job Ref G6562
Description
To work for a top City law practice and help to support and develop the firm’s internal knowhow system and be involved with knowledge sharing initiatives.
 
RESPONSIBILITIES
 
Ensure that all enquiries on K.M. tools and platforms managed by the team including HighQ are acknowledged promptly, managing end user expectations and prioritising work accordingly.
Help to raise awareness and drive adoption of existing K.M. products across the firm, at office, practice and sector level.
Participate in the firm’s global focus group, looking at new technology and providing feedback on products trialled.
Maintain systems training materials and guides
Carry out inductions for new joiners on K.M. products and more advanced training of lawyers and secretaries in using HighQ in both London and globally.
Day-to-day support for users of the firm's intranet and the firm's internal knowhow system
Day-to-day support for the firm's client eLearning courses
 
CANDIDATE REQUIREMENTS
 
Ideally familiar with HighQ or similar
3 years’ plus experience of commercial environment – preferably within a law firm
Ideally some SharePoint and website administration experience
Educated to degree level or an appropriate qualification and possess the following skills:
Good problem solving and analytical skills
Enthusiasm for innovation and a proactive attitude
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